Monday, December 9, 2013

MORNING HUDDLE??? WHAT? WHY? WHERE?



In August 2013 we included a blog on Practicon’s web site about five types of team meetings, some combination of which are used by most successful practices.  One of the five is a Morning Huddle, a 5-to-10 minute survey of the work day ahead in which dentist and team members look at the schedule, review treatment or personal notes about particular patients, and make certain obstacles to a smooth patient flow are removed, thereby assuring a relatively stress free, productive day.This brief time before patients begin accomplishes several things:
            *It assures all staff members arrive promptly, ready to begin the day on time.
             *It allows business staff to inform the dentist and clinical staff of any last minute changes to the day’s schedule.
            *It is a time to confirm that all lab cases scheduled for delivery that day are back and ready.
            *It provides time for a brief reminder to the dentist of any personal details appropriate for discussion with individual patients, an excellent tool for personalizing care.
            *It allows a breath-catching, quiet moment for a word of prayer, a positive sharing among the team, a moment of silence---whatever allows your team to begin the day enthused, organized, and on the same page.

Tuesday, December 3, 2013

GIVE PATIENTS A CHOICE OF ALTERNATE PAYMENT METHODS



You’ve seen it---a customer in line just before you holds out a smart phone to the clerk who quickly scans the screen.  Transaction completed, instantly.  Is this type of easy payment option available for use in dental offices? Yes!
Chase Paymentech is the only provider of credit card processing services endorsed by the American Dental Association.  With a Chase Paymentech terminal in your office all forms of traditional as well as new contactless payment options can be processed.  Patients can use traditional charge cards, debit cards, smart phones, and smart credit cards.   Incidentally, smart credit cards have an internal reader that allows patients/customers simply to tap or wave their bank charge card in front of the terminal for quicker payment transactions.
For more information about the EMV terminal available from Chase Paymentech, visit www.bestpaymentprocessing.com/ada or call 1-800-618-1666.