Small Change in Wording Makes Big Difference in Staff Commitment

Want to encourage staff members to feel: “This is my practice too, and I will work hard to make it the best?” Doing so is a multi-step process, a sort of journey that takes years of development as any Dr.-leader-owner knows. As all journeys do, this one begins with a single step. A good first step toward developing this concept of total staff involvement and commitment to the practice is to use the phrase, “My staff works WITH me.” rather than “My staff works FOR me.” The dentists who sincerely embrace this idea can inspire staff members to feel more involved, committed to teamwork with a greater sense of responsibility for the practice.