Dentists may be unaware that in April 2013 the U.S.
Department of Health and Human Services announced enhanced national standards
for “culturally and linguistically appropriate services” in health and health
care. The 191-page document written by
the HHS Office of Minority Health states as a basis for the guidelines: “Given the increasing cultural diversity over
the last several decades and the rapidly changing landscape of health and
health care in the U.S., there is an increased need for health and health care
professionals and organizations to provide effective, high-quality care that is
responsive to the diverse cultural and linguistic needs of individuals served.”
While the HHS Office of Minority Health states that the
“CLAS” (culturally and linguistically appropriate services) standards are
primarily aimed at health care organizations, it also “encourages” individual
providers to use the standards to make their practices more culturally and
linguistically accessible and appropriate.
Additionally, certain CLAS provisions in the Affordable Care
Act (Obamacare) currently apply to insurance companies and a variety of other
health care entities such as accreditation and credentialing agencies,
educators, community-based organizations, any organization receiving federal
funds, and Public Health workforce members such as health care providers,
staff, and administrators.
Be aware that these currently “encouraged and recommended”
standards may become guidelines or mandates demanding action by you and your
staff.
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