Thursday, April 30, 2015

FAMILIAR PROBLEM? TOO MANY PEOPLE WANT TO ACCOMPANY A CHILD TO THE OPERATORY

The majority of children who receive regular dental care are seen in general practice offices.  The general practitioner and the pediatric dentist, therefore, occasionally share a common problem:  several adults plus the patient’s siblings show up at the appointed time, all expecting to accompany the young patient to the operatory.  The dentist and staff know it is counter-productive to the young patient’s behavior, safety, and other patients’ privacy to allow several individuals in the operatory while care is being delivered.  How can this problem be handled tactfully and effectively?  Answer: Inform before you perform.  In other words, inform the parent/guardian prior to the initial appointment that only one or two parents/guardians may accompany the child to the treatment area.  Business staff can alert parents to this restriction when the initial appointment is made.  Additionally, a note similar to the following example which also forewarns against cell phone use in the operatory may be emailed or USPS-mailed as part of a New Patient Welcome Packet prior to the child’s first visit.

Dear_________,

We are looking forward to your child’s initial appointment in our office on ____(date)_____.  We will make you and your child feel welcome and comfortable as we begin the journey to keep him/her dentally healthy.

During your child’s appointment, one or both parents/guardians are welcome to accompany your child to the treatment area.  We ask that other adults and children who are not scheduled at this appointment remain in the reception room. It is for your child’s benefit and for the safety and privacy of all patients,  Young children left in the reception room will need a supervisory adult with them.

Additionally, the use of cell phones is prohibited in the treatment area.  Phone conversations can be most distracting to children, your child and others as well, preventing us from close careful communication with each young patient.

Thank you for your understanding and cooperation in these matters.  Following these guidelines will allow us to better serve your child.

Sincerely,

Dr. Mary Doe and Staff 

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