The Practicon Viewpoint by Ann Page Griffin

A WINNING "KISS" IDEA

We're all familiar with the "KISS Principle," right? Well, this acronym fits the following idea perfectly. It's simple, it's free, it takes very little time, and it pleases all those involved.

Patients are most comfortable, trusting, and relaxed when they believe they are recognized, appreciated, and warmly welcomed at each appointment. One way to foster this positive impression is for the entire staff to address each and every patient by name. This is particularly comforting for young patients and their parents or caregivers. Dr. Ted Croll of Doylestown, Pennsylvania recently shared this excellent idea with me, giving full credit for its origination to Nancy Cohen, his long-term dental assistant and "right-hand person."

Nancy came up with the idea of writing each young patient's name on the patient's bib. As setup trays are prepared, Dr. Croll’s team uses broad felt-tip markers to print each patient's name on the bib using letters large enough to be seen across the operatory. This allows the dental assistant who seats and prepares the patient to greet him or her by name immediately. The dentist and all clinical staff can then follow suit.

This simple, effective idea adds a warm, personal touch to each visit. Try it with your young patients. Their parents will be impressed.