HOW DO I CALCULATE THE EFFECTIVENESS RATE OF MY RECARE SYSTEM?
As posted last week, the calculation of the effectiveness of a recare system is based on the number of active patients in the practice. Without that tally, one cannot determine how effectively the recare system retains patients.
Substitute your own numbers in the following example for a general practice with 2,000 active patients. Remember, in general practice an active patient is defined as one seen within the last 24 months for treatment or recare, not including single visit emergencies who did not return. In Pediatric Dentistry an active patient is one seen within the last 18 months, not including single visit emergencies.
- 6 months = 333 recares/month for a 100% effective system
- Actually averaged 140 recares/month last year
- 140/333 = 42% effective recare system
- Minimum goal = 75%
- 2,000 active patients x 0.75 = 1,500 active patients to be scheduled regularly
- 6 months = 250 recares/month for a 75% effective system
- Impact on production
- 250 recares/month for 75% effective system
- -140 actual average
- 110 additional recares per month with a 75% effective system
- Average recare fee = $150
- 110 additional recares
- x $150 average fee
- $16,500/month additional production x 12 months = $198,000 additional annual production, plus improved care for patients
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